When you decide to purchase our products, your order will be automatically shipped after you’ve filled in the order form and your payment is confirmed.
In no more than 3 business days, you will receive an email with your shipping tracking ID and a personalized link that allows you to check your shipment anytime you like.
After receiving this email, you can rest assured, as your order is on its way to you and will be delivered to the address you have provided us – as soon as possible – usually in 5-7 business days, as our trusted shipping partner UPS guarantees.
We’ll make sure that you only receive premium quality products, as your health and satisfaction with our tea is our goal and business identity. If, at any time, you have any questions, simply let us know by writing us an email to this address [email protected]
Here is the list of the most frequently asked questions regarding the shipping policy and the order status. Please go through them, as they should help you find the answer to your inquiries in no time.
Where can I receive my order?
We will deliver your ordered products wherever you want in USA. You can ask for them at home or at work, anywhere you have a physical address.
How long will my order take to arrive?
According to most of our customers, domestic packages arrive within 5-7 working days after being ordered. COVID 19 can affect delivery times.
How much do I pay for the delivery service?
The cost of shipping ONE UNIT OF OUR TEA in US is $9.95, but if you buy 3 or 6 units, shipping is FREE!
Can I track my order / check the status of my order?
Yes, you can. In a few business days after you order, you will receive an email with your shipping tracking ID and a link. Click on that link to check on the status of your order anytime you want.
I accidentally placed my order with an incorrect shipping address. What should I do?
First of all, you shouldn’t worry. If you realize you have accidently ordered to an incorrect shipping address, write us an email as soon as possible, in order for us to make the proper changes, so that you can receive and enjoy our tea.
I need more information about the product or the shipping process. Whom should I contact?
We stand right by our customers every step of the way. So, if you have questions regarding the product, the order or the shipping process, we’re here to help. Just write us an email, any day for the week at [email protected]